Vanessa

If you're not receiving the verification email, it could be due to several reasons: Network Traffic: Sometimes, due to network congestion, emails might be delayed. Please wait for at least 30 min...

👨‍💼 Admins play a crucial role in managing user and card settings to ensure efficient allocation of resources. In this guide, we'll walk you through the straightforward process of reallocating limi...

Your payment cannot be delayed and is due in full at the end of your statement period. If you believe your payment to Torpago will be late for any reason, please contact our support team, and we wi...

Your company's statement period will begin on the 1st day and ends on the last day of the month. The payment deadline falls on the 5th of every month. If this billing period does not work for your ...

Once a payment has been submitted from your autopay account to pay off your Torpago card statement balance, it cannot be canceled.

Once you've completed a transaction with your Torpago card, you won't be able to cancel the transaction. If you need to cancel, reverse, or refund the transaction, please contact the merchant direc...

If you notice that transactions with a particular merchant are being repeatedly denied, we can add the merchant to an "allowlist." This will only help transactions go through under the following co...

A pending transaction is a charge that Torpago has approved, but the merchant’s system hasn’t yet cleared. Such transactions are generally processed within two days, but depending on the merchant, ...

Your Torpago card is a charge card, so it does not have a PIN. However, some merchants may prompt you to enter a PIN after you use your Torpago card to complete a transaction. To bypass this, click...

If your Torpago account has been suspended, you should contact the support team immediately to determine the reason for the suspension and to learn about your options for resolving the issue. Some ...