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Sometimes gas stations put a temporary hold on your account for an amount that is higher than the actual gas purchase you made. This is done as a pre-authorization hold to ensure your account has e...

Your security is our priority. If our team detects suspicious transactions, your Torpago card may be temporarily locked to prevent further charges. If you attempt to use your card at the same merch...

A pending charge is a transaction approved by Torpago but has yet to be accepted by the merchant or the merchant's payment processor. Occasionally it takes time for the transaction to clear—typical...

There are several options to make a payment for your account:  ACH payment option -   ACH payment option allows you to pay directly from your checking or savings account to Torpago. To make an ACH...

From the Torpago web app, you can view refunds under the REFUND tab in the dashboard.   Refunded amounts are applied as a credit on the following billing statement. Please keep in mind that depend...

If you have enabled auto-pay, the payments will be automatically deducted on the 5th day of each month. However, if you haven't set up auto-pay, we will try to collect the outstanding amount throug...

Payments can fail for a variety of reasons.  Not authorized - This occurs when a bank account restricts Torpago. Solution: Reach out to your financial institution and have them allow Torpago to p...

Torpago operates in USD, but that doesn’t prevent you from using your Torpago card when making foreign transactions. When you transact in a different currency,  we use Visa foreign exchange rates t...

You’ll earn points for transactions on any Torpago cards – including physical and virtual cards. The company will earn rewards when the company and/or users use Torpago cards to make qualifying pur...

Rewards are automatically issued as a credit every month and are viewable on the monthly statement. This means the cashback amount that you see in your account is just a visualization of how much r...