General FAQ
- What happens if I fail to pay on time?
- Why didn't I receive the SMS verification code for my card transaction?
- What causes my card to lock on its own?
- What currencies does Torpago support?
- What type of transactions will earn rewards?
- How can I redeem rewards?
The Torpago Platform
- How to subscribe to Torpago Newsletters
- To which credit bureaus do you report credit information?
- Is the Torpago card a debit card / secured card?
- How does building business credit work when I use Torpago?
- What are the requirements for a Torpago account?
- How can I access my Torpago account?
Applications
Bank Connections
- How do I connect a bank account to Torpago via Manual Verification in Plaid?
- How do I connect a bank account to Torpago via Instant Verification in Plaid?
- What types of bank accounts are acceptable for use with Torpago?
- Which external banks are supported by Torpago?
- I am experiencing problems while trying to link my bank account with Torpago.
- How can I reconnect my bank account to Torpago?
Credit Limit
Account and User Management
- Why am I not receiving the verification email?
- How can admins edit, submit, and approve transactions?
- How to integrate your account to an ERP system?
- How to integrate your account to Xero ERP?
- How to edit the roles of a user?
- How to establish an approval workflow?
Card Management
- How to Reallocate Limits for Inactive Users and Cards?
- How to approve a virtual card request?
- How to set restrictions to a physical or virtual card?
- How to request a new virtual card?
- How to request an increase on a physical or virtual card?
- How to locate a card's billing address?
Transactions & Payments
- What are my payment options?
- How long does it take for a Transaction Hold to complete?
- What is a Transaction Hold?
- How to review and submit a transaction in the Torpago web application?
- How to create and export custom transaction reports?
- How to add missing receipts to a transaction?
Rewards
Referral Program
Mobile App
- How to review and submit a transaction in Torpago Mobile App?
- How to adjust User limits and departments and roles using my Torpago Mobile App?
- How to freeze or replace an existing physical card using my Torpago Mobile App?
- How to make a payment using my Torpago Mobile App?
- How to request for a Virtual card using my Torpago Mobile App?
- How to Issue a New Physical or Virtual card using my Torpago Mobile App?