The Torpago Platform
- How to subscribe to Torpago Newsletters
- Can I open a personal account with Torpago?
- To which credit bureaus do you report credit information?
- Is the Torpago card a debit card / secured card?
- How does building business credit work when I use Torpago?
- What are the requirements for a Torpago account?
Applications
- How can I apply for a Torpago Corporate Card?
- How much does it cost to apply for a Torpago card?
- Do you require a personal guarantee?
- Why are you asking for certain documents during my application process?
- Is Torpago available internationally?
- How can I check my application status?
Bank Connections
- Why do I have to link my bank account to Torpago?
- How do I connect a bank account to Torpago via Manual Verification in Plaid?
- How do I connect a bank account to Torpago via Instant Verification in Plaid?
- What types of bank accounts are acceptable for use with Torpago?
- Which external banks are supported by Torpago?
- I am experiencing problems while trying to link my bank account with Torpago.
Credit Limit
- How is my credit limit determined?
- What is the minimum cash balance/monthly revenue I need to maintain my credit limit?
- What is the difference between a credit limit, a user limit, and a card limit?
- When my company hits our credit limit, how can I free up more spending room?
- Why was my limit decreased?
- How can I request a higher credit limit for my company?
Account and User Management
- Why am I not receiving the verification email?
- Welcome to Torpago! 🎉 - Check Out Our Platform User Guide 📚
- How can admins edit, submit, and approve transactions?
- How to reset account password?
- How to integrate your account to an ERP system?
- How to integrate your account to Xero ERP?
Card Management
- How to Reallocate Limits for Inactive Users and Cards?
- What causes my card to lock on its own?
- How do I activate my card?
- How to set card limits for users?
- How to request a one-time use virtual card via slack?
- How to approve a virtual card request?
Transactions & Payments
- What are my payment options?
- How long does it take for a Transaction Hold to complete?
- What is a Transaction Hold?
- Why didn't I receive the SMS verification code for my card transaction?
- How to update your expense account?
- How to add bulk memo?
Rewards
Referral Program
Mobile App
- How to utilize "Check Spending Power" in my Mobile App?
- How to review and submit a transaction in Torpago Mobile App?
- How to adjust User limits and departments and roles using my Torpago Mobile App?
- How to freeze or replace an existing physical card using my Torpago Mobile App?
- How to make a payment using my Torpago Mobile App?
- How to request for a Virtual card using my Torpago Mobile App?