Why didn't I receive the SMS verification code for my card transaction?

This article explains why you may not receive a verification code for a transaction with a merchant and what actions you can take to complete your purchase.

If you haven't received the SMS verification code:

1. Ensure that you are using the same email and phone number that's registered with your Torpago account for the purchase.
   
   
2. If you have a VPN installed on your phone, try disconnecting it, as it may be blocking the SMS, and try to request the verification code again to see if it comes through.
   
   
3. Select a different method to receive the code, such as email, and make sure to check your junk or spam folder. It may be necessary to choose this option if you are traveling overseas and cannot receive text messages.
   
   
4. Try contacting the merchant for further assistance with making the purchase.