Why did my payment fail?

Payments can fail for a variety of reasons. 

• Not authorized - This occurs when a bank account restricts Torpago.
  Solution: Reach out to your financial institution and have them allow Torpago to pull funds accordingly.  

• Insufficient funds - This occurs when the payment amount is greater than the aggregate cash balance in the bank account from which the payment is being pulled.
  Solution: Ensure that the connected autopay bank account funds are equivalent to or greater than the payment amount.

• Account not found - This occurs when a routing number matches the bank, but the account number is incorrect for the financial institution.
  Solution: Troubleshoot your primary funding source autopay account via Bank connections.

• Account closed - The bank account was closed, and no account in that financial institution can be utilized anymore.
  Solution: Troubleshoot your primary funding source autopay account via Connected accounts.

• Unknown error - This occurs when Torpago receives payment failure messages for unknown reasons.
  Solution: Reach out to the Torpago support team for further assistance.

Once you identify the reason for the failed payment and try the suggested solution, you'll need to reinitiate the payment. Your credit limit will be updated once the payment has cleared successfully.

Feel free to contact support if you need assistance.